Please read these terms and conditions carefully before booking our services. By engaging our services, you agree to be bound by these terms.
By accessing or using the services of Ketty's Signature, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. These terms apply to all users, including clients, visitors, and anyone who accesses or uses our services.
We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such modifications constitutes your acceptance of the updated terms.
All bookings are subject to availability and confirmation. A booking is considered confirmed once you have received written confirmation from us and paid the required deposit. We recommend booking as early as possible, especially for peak season dates, to secure your preferred date and services.
A non-refundable deposit is required to secure your booking. The deposit amount will be specified in your quote and typically ranges from 30-50% of the total service cost. The remaining balance is due 14 days before your event date. Payment can be made via bank transfer, credit card, or other agreed methods.
If payment is not received by the due date, we reserve the right to cancel your booking and retain the deposit. Late payment fees may apply. We will make reasonable efforts to contact you regarding overdue payments before taking any action.
We will provide the services as described in your booking confirmation and quote. We will arrive at the agreed time and location to set up your event styling. We will use professional-grade equipment and materials and ensure all items are in good working condition. We will maintain appropriate insurance coverage for our business operations.
You are responsible for providing accurate information about your event, including date, time, location, and any special requirements. You must ensure we have appropriate access to the venue at the agreed times. You are responsible for obtaining any necessary permits or permissions required for the event. You must ensure the venue is safe and suitable for our setup.
You must ensure we have adequate access to the venue for setup and breakdown. This includes parking, loading areas, and access to the event space. If access is restricted or delayed, additional charges may apply. We are not responsible for delays caused by venue restrictions or lack of access.
While we take every precaution, we are not liable for damage to venue property that occurs as a result of normal setup activities, provided we have exercised reasonable care. You are responsible for any damage to our equipment caused by misuse, negligence, or circumstances beyond our control.
We maintain public liability insurance. However, we are not liable for personal injury to you, your guests, or third parties unless caused by our negligence. You are responsible for ensuring the safety of your guests and complying with all venue safety requirements.
Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service in question. We are not liable for indirect, consequential, or special damages, including but not limited to loss of profits, loss of data, or emotional distress.
If you cancel your booking, the following applies: Cancellations more than 30 days before the event: Full refund minus 10% administrative fee. Cancellations 14-30 days before the event: 50% refund. Cancellations less than 14 days before the event: No refund. The deposit is always non-refundable.
We reserve the right to cancel a booking in exceptional circumstances, such as illness, equipment failure, or circumstances beyond our control. In such cases, we will provide a full refund or work with you to find an alternative solution. We will provide as much notice as possible in such situations.
We reserve the right to make reasonable modifications to the service if necessary due to circumstances beyond our control, provided the overall quality and value of the service is maintained. We will notify you of any significant changes as soon as possible.
All designs, concepts, and styling created by Ketty's Signature remain our intellectual property. We may use photographs of our work for promotional purposes unless you specifically request otherwise in writing. You may not reproduce our designs or concepts for commercial purposes without our written permission.
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, or acts of God. In such cases, we will work with you to find a reasonable solution.
These terms are governed by the laws of Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Australia.
If you have any questions about these terms and conditions, please contact us through our contact page or via email. We are happy to clarify any aspect of these terms before you make a booking.
